A performance of “A Christmas Carol” at The Shakespeare Theatre of New Jersey was forced to cancel after a ransomware attack disrupted its database.
In an urgent emergency notification, the theatre explained how an unknown attacker had launched a ransomware attack on the theatre’s database and ticketing system.
The theatre has assured that personal information and credit card information has not been compromised, as it was encrypted and not available to the attacker.
However, as a result of the attack, customer data, including ticketing information, is now no longer available to the theatre. Subsequently, the theatre had to cancel their first show in order to find an alternative method of handling tickets.
The theatre is requesting customers who had already purchased or reserved tickets to email SaveOurSeats@shakespearenj.org and provide their details including their seat location.
“We are determined to carry on with our production of ‘A Christmas Carol’ and we are determined to keep selling tickets for it.
“We are also determined to rebuild our now non-existent patron database. This is a huge undertaking and one that we cannot attempt without your help, patience, understanding and good will. The show must go on and this theatre must go on!”
Jessica Damrow Sherman, Director of Marketing and Public Relations for the Theatre told BleepingComputer that an investigation is underway.
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