The shipping tech giant has confirmed that it has fallen victim to a cyberattack.
In a statement, the company stated that it was hit by a “malware attack that encrypted information” on some of its systems.
The attack also disrupted customer access to its services, with it preventing clients from being able to refill postage or upload transactions on their file mailing machine, as well as the ‘Your Account” and the ‘Pitney Bowes Supplies” web store not being accessible.
The company said: “In consultation with our security advisors on this issue, we do not believe there are other client risks. The Software and Data products themselves are not directly affected because they do not access the backend systems of the Pitney Bowes network. We have seen no evidence that customer accounts or data have been impacted.”
There has been no evidence to show employee data being improperly accessed.
Upon the discovery of the attack, the Enterprise Outage Response Team was assembled and the company is working alongside third-party security experts to resolve the issues. It remains unknown as to what ransomware was utilised in the attack.
The systems are being closely monitored, and although at the current moment some of the systems are not working “things may change.”
The systems that are currently working include; mailing machines print indicia if funds are available, and “SendSuite Tracking (SST), SendSuite Tracking Online (SSTO) and Relay Hub are all operational.”
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