Remote workforce challenges are increasingly being met with telecom expense management: IDC survey


A remote workforce has been growing exponentially in the U.S. and abroad for the past decade, enabled by ever-improving telecommunications bandwidths, more sophisticated mobile phones and other devices. Nearly two-thirds of employees work remotely at least part-time, according to multiple surveys over the past two years. Employers and employees alike cite flexibility, productivity and creativity as the top benefits of working remotely.

But none of this comes without costs and management challenges. Telecom carriers are constantly revising their rate and equipment plans. Manufacturers introduce new technologies and hardware on at least an annual basis. Cloud computing services are proliferating and the Internet of Things (IoT) is sprouting everywhere. Managing all of this is a major challenge for any business or organization.

The research firm IDC recently conducted a survey  on behalf of Tangoe, Inc. of more than 500 companies from a mix of industries across the US, Canada, UK, Germany, and France with 1,000 or more employees. The survey results are set to launch later this year. The respondents overwhelmingly acknowledged being challenged by rising costs, increasingly mobile workforces, and rapidly advancing technologies.

Respondents reported their four most significant challenges are:



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